We really appreciate your business.
If this is your first order, then welcome to our tribe!
We encourage you to read the Company Message and Company Policy pages at Throwsticks.com and to use your throwstick with responsibility and respect for all life. You're now a part of an ancient sport which is just starting to take off again. We can't wait to hear and hopefully even see how far you can go with your new throwstick.
Again, we appreciate and value your business! Soon your throwstick will be swiftly in flight to its new home. Although we typically work ahead of schedule, expect that it may take up to ten days to manufacture your unique, handcrafted throwstick. Once it ships out, delivery will take 3-5 business days. Once you get it, don't forget to send us your feedback so we can further serve our customer's needs. If you have a product review for us, then throw it our way and we may post it on our website. Contact@throwsticks.com
To start you off on the right foot, here is a quick 2 minute instructional video on how to throw.
Order Handling Time
All orders are hand crafted in our shop and hand tested and tuned in the great outdoors, at the mercy of the weather.... Knowing this, we strive to keep all of our models in stock and stay ahead of demand, as we are able. But there may be times and seasons when we are unable to keep up with unexpected or increased demand levels. Weather conditions as well as other considerations may affect us, as we strive to deliver the highest quality products possible in all cases. We paint many of our throwsticks to order and this requires a brief cure time before they are ready to ship.
Upon receipt of your order, we will send you an order confirmation. If there will be expected delays then we will send you an estimate of when we expect your order to be completed and ready to ship.
We are able to ship most orders within 10 business days of receipt. If there will be additional delays beyond this 10 day time frame, we will quickly notify you for your approval or give you a full refund if it's requested. We appreciate your understanding of the nature of our unique business. Our goal is always to ship out our products to you as rapidly as possible.
All packages are shipped via USPS Priority Mail. USPS will notify you of shipment of your order via your provided email, with tracking info.
Delivery date depends on origin and destination, but is typically 2-5 business days within the USA. International deliveries will vary, but are typically 6-10 business days.
Throwsticks.com is not liable for the rare event of any lost or damaged shipments. If you would like insurance to be added to your order, then let us know, and we will bill you for this extra charge.
Throwsticks.com is based in California, USA. We will not falsify customs information on customs forms whatsoever. Customs charges may apply in your location.
Special Requests And Custom Orders
If you have any special requests for your order, would like a custom made product or have additional communication for us then Contact Throwsticks.com and let us know.
Please note that custom order requests are subject to approval as well as additional costs, which must be negotiated and billed in advance of completed work. All custom order sales are final.
We will accept any product(s) shipped back to us in original condition within 7 days from receipt. Return shipping is at buyer's expense. While we aim to deal with any reasonable dispute, we do not promise to refund or replace orders that are not returned to us in original condition or were not delivered to you due to the following:
1. Incorrect shipping address was given to PayPal at the time of ordering, and the mistake was not immediately notified to us before shipment. (You agree to promptly update your contact information, such as your email and home address so that we can complete transactions and contact you as needed).
2. Negligent handling of package(s) by the postal company during processing and shipping causing damage or loss of package. (For USA orders, if postal insurance was purchased, it is buyer's responsibility to file claim with postal company if damage or loss of package occurred).
If you do need to make a return or do an exchange, please Contact Throwsticks.com and let us know the reason for your return so that we may authorize it.